The Frequently Asked Questions (FAQs) are as follows:
- What is Rentsake?
Rentsake is an online platform for renting drapery like costumes for theme parties, dance performances and fancy dress, ethnic wear, western wear for all age groups. It is currently operational in Pune and Bangalore only.
- How does Rentsake work?
If you need any product on rent, you can browse through our various categories. After selecting the product, choose the delivery date and pick up date for which you want to rent the product.
- For how much time the rent is charged?
Rent is valid for 24 hours only as mentioned in our policies.
- Where do you operate?
We operate in Pune and Bangalore only.
- Explain the delivery process.
We provide delivery as well as pick up service. Product will be delivered on the day and time specified by the customer. You need to schedule a pick up within 24 hours at the time of delivery. Our delivery boy will come at that time for pick up.
- Do you charge for delivery?
Yes, we do charge a minimal amount for delivery.
For orders below Rs.1000, Rs.100 will be added as the shipping charge for delivery and pick-up anywhere in Pune.
For orders between Rs.1000 and Rs.2000, Rs. 150 will be added as the shipping charge for delivery and pick-up anywhere in Pune.
For orders above Rs.2000, Rs.200 will be added as the shipping charge for delivery and pick-up anywhere in Pune.
- What if I have size issues with the delivered product?
We have provided the size chart on the product page of our website. You need to order the product as per your required size or after ordering you can specify your required size to our customer care service executive on the confirmation call. If you still have size issues after the product is delivered, you can exchange the product by paying extra delivery charges or you can return the product by paying existing delivery charges.
- What if the product delivered is not in good condition?
We here at Rentsake try our best to maintain the hygiene of the product. We do not guarantee the condition of product as the product might be used by many people. You need to check the product at the time of delivery. If you want to return the product, you just need to pay the delivery charges.
- What if I fail to return the product within 24 hours?
If you fail to return the product within 24 hours then the rent for the next day will be charged.
- When should I order so that the product reaches on time?
We deliver the product within 5 working hours (Working hours- 11am to 7pm) approximately anywhere in Pune and Bangalore. So, you need to place an order minimum 5 working hours before your requirement of the product.
- Do I need to pay deposit amount?
Deposit is a form of guarantee against any damage/loss of product. So, you have to pay the deposit. The deposit amount will be told by our customer care service executive at the time of confirmation call of your order.
- How long does it take to get back the deposit?
Deposit will be returned at the time of pick up after checking the product by our delivery boy.
- What if the dress becomes very dirty after the usage?
If the dress becomes very dirty we charge Rs.50 as the cleaning charges. Cleaning charges will be deducted from the security deposit amount given by the customer.
- What is the policy in case of product breakage/damage?
Normal wear and tear during the use is acceptable. But If the product is found highly damaged at the time of pick up, security deposit will be confiscated.
- I want to order the costume in bulk. What should I do?
For bulk orders, you need to contact our customer care service executive (8237269159) or contact us via email and we will provide estimate of rent and logistics charges as per your requirement.